Senior Technical Operations Manager

4 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
Job Overview

We are seeking an experienced Senior Technical Operations Manager to join our team in France. This is a unique opportunity to work with a leading technology company that prioritizes customer experience.

About Us

Our company, Planet, specializes in transforming payments by putting customers first. We offer integrated solutions for merchants in the Retail and Hospitality sectors worldwide. With significant growth over the years, we have expanded our services and global presence. Our mission is to create a seamless commerce experience, enabling our partners to deliver exceptional customer experiences.

Key Responsibilities
  • Oversee technical and service-oriented tasks to ensure smooth delivery of top-notch services meeting customer demands.
  • Collaborate with teams to proactively monitor and identify patterns indicating persistent or correlated issues with service impact on customers.
  • Maintain high performance levels for service-related processes and deploy improvement campaigns as necessary.
  • Take full ownership of critical incidents, coordinating with multiple parties, and establishing effective communication between stakeholders until case resolution.
Requirements

To succeed in this role, you will need:

  • Exceptional customer-facing skills, solid resource planning, and problem-solving skills.
  • Proficiency in leading physical and virtual teams in a diverse environment.
  • In-depth knowledge of escalation procedures and incident management.
  • Ability to manage and prioritize tasks efficiently with data analytics and reporting expertise.
Benefits

You will enjoy a competitive salary range of €80,000-€110,000 per annum, depending on experience, plus additional benefits such as professional development opportunities, flexible working hours, and a comprehensive benefits package.



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