Senior Operations Manager for Customer Experience

Há 7 dias


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

Company Overview:

Teleperformance Portugal is a leading multinational company providing omnichannel solutions, technology, and high-security standards. With over 12,000 employees from 111 nationalities, our team offers services in 35 languages.

 

Salary: €55,000 - €65,000 per year, depending on experience.

Job Description: We are seeking an experienced Senior Operations Manager to oversee the provision of services and drive key performance indicators (KPIs) by managing a team of first-line managers. The ideal candidate will ensure compliance with all principles of the TOPS methodology and develop plans to achieve objectives.

 

Required Skills and Qualifications:



  • Lisboa, Lisboa, Portugal Maersk Tempo inteiro

    Maersk, a global leader in integrated logistics, is seeking a Customer Experience Operations Manager to join their team. This exciting role offers the opportunity to drive closures and provide high-level customer service orientation. The successful candidate will have solid experience with logistics/supply chain and related areas, as well as good knowledge...


  • Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

    At Abroad Experience, we are seeking a highly organized and proactive Administrative Operations Manager to support our director in managing day-to-day operations. The successful candidate will be responsible for handling a wide range of administrative and office management related tasks.About the RoleThe ideal candidate will provide secretarial support,...


  • Lisboa, Lisboa, Portugal Hibob Tempo inteiro

    Job SummaryWe are seeking an experienced Customer Experience Operations Manager to lead our customer support team. This is a critical role in ensuring that our customers receive exceptional service and support.About UsHiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Our...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About the RoleWe're seeking an experienced Senior Customer Experience Manager to lead our first-ever Scaled Customer Success team in Lisbon. As a key member of our Global Scaled Customer Success organization, you'll play a pivotal role in shaping the team's success and making an immediate impact.Job DescriptionThe ideal candidate will have a strong...

  • Senior Operations Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    We are seeking a skilled Senior Operations Manager to oversee our loan operations in Lisbon, Portugal. As the primary contact for borrowers, you will be responsible for handling documents and communication with lenders.Main Responsibilities:Ensure all agreements are followedManage financial processes, waivers, amendments, and coordinate...


  • Lisboa, Lisboa, Portugal Bloq Tempo inteiro

    At Bloq.it, we're revolutionizing the smart locker industry with our innovative solutions. As a leading provider of smart locker systems, we're committed to delivering efficient and sustainable online delivery solutions.About UsWe've experienced rapid growth, increasing by 1000% in just three years, making us the fastest-growing Smart Locker company in the...


  • Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    **Job Title:** Senior Grid Operations Manager**Company Overview:** Michael Page Portugal, a leading recruitment agency in the energy and renewables sector, is currently looking to hire a Senior Grid Operations Manager for their operations in Portugal.**Job Description:The role of Senior Grid Operations Manager involves working with clients to support the...


  • Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Senior Operations Manager to join our team at Match Profiler. As a key member of our internal team/client, you will be responsible for overseeing production processes and ensuring the smooth delivery of projects.About UsMatch Profiler is an Information Systems consulting firm with a strong presence in both...


  • Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    Job TitleIntelligent Grid Operations ManagerAbout UsMultinational leader in its sector is currently looking to hire a Senior Grid Operations Manager for their operations in Portugal.Job DescriptionThe Manager role is responsible for working with our clients to support the planning, design and delivery of digital grid programmes across EMEIA, specifically in...

  • Customer Experience Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Sonyos Homes Lda Tempo inteiro

    Job DescriptionAs a Customer Experience Manager at Sonyos Homes Lda, you will be responsible for overseeing the daily operations of our short rental properties in the Lisbon area and surrounding region.About UsWe are a fully committed company to creating homes away from home for our guests and helping property owners earn more income from their properties by...

  • Senior Operations Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Minacs Tempo inteiro

    Job Title: Senior Operations ManagerAbout the RoleThe Senior Operations Manager, Operations is responsible for overseeing the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing coaching, motivation and accountability.Key ResponsibilitiesResponsible for the daily supervision of a...


  • Lisboa, Lisboa, Portugal Webhelp France Tempo inteiro

    Unlock Your Potential as a Senior Customer Experience RepresentativeWe're seeking an experienced and passionate individual to join our team as a Senior Customer Experience Representative in Portugal (Remote). As a key member of our operations team, you will play a crucial role in ensuring performance goals are met across all operations.About the Role:Ensure...


  • Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    About Teleperformance PortugalTeleperformance Portugal is a leading multinational company that provides exceptional customer experience solutions. With over 12,000 employees from 111 nationalities, we offer services in 35 languages and have been recognized as one of the 25 best companies to work for in Europe.Job OverviewWe are seeking a Senior Customer...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the RoleWe are seeking a Senior Retail Food Operations Manager to lead our food operations team in delivering an exceptional customer experience.Key ResponsibilitiesDevelop and implement strategies to drive sales growth, improve operational efficiency, and enhance customer satisfaction.Lead a high-performing team of retail food managers to achieve...


  • Lisboa, Lisboa, Portugal Miniclip Sa Tempo inteiro

    Job OverviewWe are seeking an experienced Senior Financial Operations Manager to join our team at Miniclip Sa.About the RoleThis is a senior leadership position that oversees the daily operations of our finance team, ensuring compliance with policies and procedures while driving process improvements and efficiency.The successful candidate will have a strong...

  • Senior Project Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Truphone Tempo inteiro

    Company Overview: Truphone is a leading provider of connectivity solutions, offering seamless data roaming, innovative voice and SMS recording services, and eSIM solutions. With a global network spanning 15 offices across 12 countries, we serve the globe's biggest enterprises and B2B2C customers.The Role: As a Senior Project Manager - Billing Operations, you...


  • Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro

    Job DescriptionA senior-level role in customer experience management, focused on digital transformation expertise.About Axians PortugalAxians Portugal is a leading provider of technology and consulting services, committed to delivering innovative solutions that drive business success.Job OverviewWe are seeking an experienced Senior Customer Experience...


  • Lisboa, Lisboa, Portugal Andaz Lisbon Tempo inteiro

    We are seeking an exceptional Hotel Operations Manager to spearhead the front office at Andaz Lisbon. This luxurious lifestyle hotel is poised to revolutionize the Portuguese capital's hospitality scene with its unique Urban Resort concept, offering guests an immersive experience of authentic Lisbon.As a key member of our pre-opening team, you will play a...


  • Lisboa, Lisboa, Portugal Amgen Sa Tempo inteiro

    Financial Operations Management OpportunityAmbitious professionals are invited to apply for a challenging role as Senior Financial Operations Manager at Amgen Sa, a leading biotechnology company. This position offers the chance to make a significant impact on the organization's financial performance while developing expertise in customer finance.About the...


  • Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    **About the Role**We are looking for a seasoned Senior Facilities Operations Manager to join our Inetum team. The successful candidate will be part of a dynamic work culture focused on innovation.**Location:** Lisbon**Key Responsibilities:Oversight of loan operations, ensuring compliance with all agreements.Serving as the primary point of contact for...