Senior Operations Manager for Customer Experience
Há 7 dias
Company Overview:
Teleperformance Portugal is a leading multinational company providing omnichannel solutions, technology, and high-security standards. With over 12,000 employees from 111 nationalities, our team offers services in 35 languages.
Salary: €55,000 - €65,000 per year, depending on experience.
Job Description: We are seeking an experienced Senior Operations Manager to oversee the provision of services and drive key performance indicators (KPIs) by managing a team of first-line managers. The ideal candidate will ensure compliance with all principles of the TOPS methodology and develop plans to achieve objectives.
Required Skills and Qualifications:
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