Customer Service Representative and Content Moderator for Digital Brands
2 semanas atrás
Company Overview
Your future company is a global leader in the BPO industry with 170,000 employees worldwide.
We are behind the best experiences for +750 of the world's leading and digital-first brands.
Salary
The salary for this role is €1458 gross/month + performance bonus €120 from 4th full month + €200 language bonus + €150 permanent signing bonus + €3000 signing bonus, plus €7 meal voucher per day.
Job Description
As a Customer Service Specialist, you will provide excellent answers and solutions to questions and concerns from customers of the Dutch market.
You will be responsible for supplying customers with the necessary information and solving any issues.
In addition, you will act as a Content Moderator, validating written content for a social media platform to ensure its accuracy and quality.
Required Skills and Qualifications
To succeed in this role, you need to have a native level of German and at least a C1 level of English.
You should be passionate about customer service, content moderation, or technical support.
A strong understanding of the value and impact that a good customer experience can create is essential.
You should be an attentive listener, comfortable and skilled at communicating with people.
Benefits
We offer an unfixed term contract with a 30-day probation period.
Our working hours are full-time (40h/week) with shifts 24/7 Monday to Sunday.
We also provide paid professional training and help with acquiring the NIF and SSN.
A relocation package of €400 per month for the first 4 months is available.
Living in Lisbon
Lisbon is a colorful city with a rich cultural history.
It offers a warm climate all year and a sunny beach life next to the Atlantic.
The local community is friendly and welcoming, making it an ideal place to live and work.
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