Content Moderator and Customer Service Representative for Social Media Platform
Há 6 dias
Are you passionate about social media, customer service, and content moderation?
We are looking for a highly motivated and detail-oriented Content Moderator and Customer Service Representative to join our team in Lisbon. As a key member of our operations team, you will play a vital role in ensuring a secure and trustworthy marketplace for users, sellers, and creators.
Responsibilities:
- Review and classify various types of content (videos, images, text, and audio) according to established processes and policies.
- Respond to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.
- Ensure user and brand safety through effective content moderation practices.
Requirements:
- A native-level proficiency in German and a minimum B2 level of English.
- A valid Portuguese work permit.
- Living in or willing to relocate to Lisbon for an international career and life experience.
- Motivation and commitment to perform assigned tasks effectively.
What's in it for you?
As a valued member of our team, you can expect:
- An estimated salary of €35,000 - €45,000 per annum, based on your skills and experience.
- A 30-day probation period.
- Full-time working hours: Monday-Sunday, 9:00-21:00.
- Health insurance provided from the beginning.
- Paid professional training.
- Fun and engaging company-wide initiatives.
- For international candidates: reimbursement of initial flight expenses after 3 months, up to €400 per month for accommodation for 4 months, and customized accommodation support.
About Our Company:
We are a global leader in the BPO industry, with 170,000 employees worldwide. Our innovative solutions, technology, and expertise support operational needs for clients and deliver seamless experiences to customers in the moments that matter.
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