Strategic Consultant for Global Analytics

Há 1 mês


Lisboa, Lisboa, Portugal Minacs Tempo inteiro

About the Role:
We are seeking a highly skilled Strategic Consultant for Global Analytics to join our team. As a key member of our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology.

Key Responsibilities:
Review customer satisfaction and other operational metric results on a daily/weekly/monthly basis to identify trends in performance; produce monthly management reports.
Analyze qualitative and quantitative data and identify performance improvement opportunities with Microsoft Pivot tables, cross-tabs, or through other tools.
Determine areas for focus and conduct analyses to understand the drivers of performance gaps.
Coordinate with statisticians for development of main driver analysis, statistical linkages, and calibration between customer satisfaction and other operational metrics such as quality, average handle time.
Coordinate data feeds with Operations to provide data for analysis.
Support relationship-building with peers in Operations to understand current operational processes and identify possible gaps that may contribute to lower key metric results; serve as an extension of the Operational team; may document operational processes as input to improvement plans.

Requirements:
Bachelor's degree in related field from a four-year college or university with two to four years of related experience. Advanced English level is a must.
Analytical thinking and ability to apply quantitative data analysis techniques to improve work processes.
Strong customer service orientation.
Ability to work in an environment where activities and deliverables are dependent on a diverse group of technical and business functional experts.
Ability to multi-task, prioritize, and meet timelines on deliverables.
Experience with statistical concepts and applications, data analysis, call center exposure, customer satisfaction data exposure, and process consulting experience.
Excellent Excel skills (can perform complex functions) are a must; Python, Power BI, and others are nice to have.
Exposure to Six Sigma methodology.

What We Offer:
We provide eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
IT Solutions and IT Consulting Services Provide IT solutions, IT consulting services, IT staffing, IT training, IT support, IT services, project management, and IT outsourcing solutions for businesses. We are a global IT solutions company that offers advanced IT solutions, IT consulting, and IT staffing services for businesses. We offer IT solutions and IT consulting services to businesses looking to improve their IT operations. This includes IT staffing, IT training, IT support, IT services, and project management. Our IT solutions and IT consulting services include IT strategy, IT infrastructure, IT applications, IT security, and IT outsourcing solutions. Our goal is to provide businesses with the IT solutions and IT consulting services they need to succeed in today's digital landscape. Our IT solutions and IT consulting services are designed to help businesses achieve their goals and stay ahead of the competition. Our IT solutions and IT consulting services are provided by our team of experienced IT professionals who have the skills and knowledge to deliver high-quality IT solutions and IT consulting services. Our IT solutions and IT consulting services are tailored to meet the specific needs of each business. Our IT solutions and IT consulting services include IT strategy, IT infrastructure, IT applications, IT security, and IT outsourcing solutions. Our goal is to provide businesses with the IT solutions and IT consulting services they need to succeed in today's digital landscape. Our IT solutions and IT consulting services are designed to help businesses achieve their goals and stay ahead of the competition. Our IT solutions and IT consulting services are provided by our team of experienced IT professionals who have the skills and knowledge to deliver high-quality IT solutions and IT consulting services. Our IT solutions and IT consulting services are tailored to meet the specific needs of each business.



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