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Customer Support Specialist for iGaming
1 semana atrás
Company Overview:
Nordicjobsworldwide is a dynamic and innovative company operating in the fast-paced iGaming industry. We are committed to providing exceptional customer service and creating a positive experience for our players.
Salary:
We offer a competitive salary and bonus schemes, ensuring that our employees are rewarded for their hard work and dedication.
Job Description:
As a Customer Service Specialist, you will be the first point of contact for players, ensuring they receive top-notch service while enjoying their casino experience. Your role will involve helping solve issues, building relationships, and contributing to improving our platform.
Key Responsibilities:
- Provide exceptional customer support via email, phone, and live chat
- Help players with account issues, bonuses, game rules, and technical questions
- Ensure a positive and engaging experience for customers, making them feel valued
- Assist with responsible gaming, fraud prevention, and payment-related inquiries
- Collaborate with internal teams to report issues and improve our platform
Required Skills and Qualifications:
To succeed in this role, you will need:
- Fluent Danish speaker with excellent English skills
- Customer service experience (iGaming experience is a plus)
- Strong communication skills and ability to multitask
- Possession of passion for casino games, sports betting, or the iGaming industry
- Tech-savvy with fast typing skills
Benefits:
We offer a range of benefits to ensure our employees feel valued and supported, including:
- CS bonus up to 2k per year dependent on process
- Competitive Salary and Bonus Schemes
- Hybrid Working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up
- Healthcare: We prioritise your health and well-being, offering comprehensive healthcare insurance, dental care, travel insurance and life insurance
- Wellness Cloud: Free access to Wellness Cloud; a tool to help encourage greater wellbeing through online coaching, webinars, videos and online resources
Why Choose Nordicjobsworldwide?
Living in Malta means enjoying 300+ days of sunshine, breathtaking beaches, and a vibrant international community.
About the iGaming Industry:
The iGaming industry is one of the fastest-growing digital sectors, offering endless career opportunities. Whether you're looking to gain experience in customer service, marketing, or tech, iGaming is the perfect place to start. With a fun and dynamic work environment, great career progression, and a global network, this is your chance to break into an industry full of excitement and innovation.
