Global Customer Service Professional

2 semanas atrás


Faro, Portugal Otonomee Tempo inteiro

About the Role

Job Overview

We are seeking a highly skilled Global Customer Service Professional to join our team in Portugal. This is a fantastic opportunity to work with a fast-growing business and contribute to delivering exceptional customer experiences.

Key Responsibilities

The successful candidate will be responsible for:

  • Resolving customer issues related to purchase, orders, shipping, set up, connectivity, and warranties with precision.
  • Providing attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues.
  • Delivering premium customer service through chat, email, and phone channels.
Requirements

To succeed in this role, you will need:

  • Excellent German written and verbal communication skills – Native or C1/C2 level.
  • Excellent English written and verbal communication skills to C2 level.
  • Minimum of 1-2 years of proven experience in Customer Service, with a focus on live interactions, in chats, emails, and/or phone channels.
  • Experience in supporting and troubleshooting tier 1 technical queries.
What We Offer

We offer a competitive salary of €19,000 per year, including holiday and Christmas allowances. Other benefits include:

  • A fully remote work setup based in Portugal.
  • An Oura Ring to provide great customer support.
  • Internet Allowance of €20 per month and Meal Card Allowance of €7.63 per working day.
  • A Permanent Employment Contract.
  • Equipment provided.
  • Home office allowance (once-off pay and claim to help you set up your home office).
  • A Buddy on joining.
  • Online Gym and Wellbeing Studio.
  • The opportunity for professional growth.


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