Global Customer Experience Specialist

2 semanas atrás


Faro, Portugal Otonomee Tempo inteiro
About The Opportunity

Located in Portugal, this exciting full-time opportunity as a Global Customer Experience Specialist offers the chance to be at the forefront of delivering exceptional customer service to our clients. This role is perfect for an empathetic and passionate individual who thrives in a fast-paced environment.

What You'll Be Doing
  • Delivering high-quality customer service through prompt responses to customer inquiries via email, webchat, and social media, maintaining a high standard of quality and empathy.
  • Supporting various customer queries, including refunds, delivery issues, escalations to other departments, basic technical troubleshooting, and more.
  • Maintaining a strong focus on customer satisfaction and adhering to defined response time expectations.
  • Responding to customer product and service reviews, demonstrating a commitment to understanding and meeting customer expectations.
  • Maintaining current awareness of ongoing product changes, proactively ensuring knowledge is up to date and aligned with evolving product offerings.
  • Demonstrating consistent productivity by assuming full responsibility for assigned tasks, upholding a high standard of quality.
  • Proficiently initiating escalation tickets to relevant departments as needed, ensuring a streamlined and effective process for addressing and resolving complex issues within specified protocols and timelines.
  • Contributing daily to process improvement; assisting with ad-hoc tasks such as building documentation and knowledge base material to support the wider team during idle periods.
Your Profile

You have excellent communication skills in both written and verbal English and Japanese. With 2+ years of experience in customer service or a support role, you're confident in handling volume targets and AHT targets. Your proficiency in working between multiple systems, including Genesys, Freshdesk, Shopify, and Microsoft tools, is essential. A passion for the health, fitness, and wellness industry drives your enthusiasm for this role.

Why Choose Us?
  • We offer a fully remote work arrangement based in Portugal.
  • A competitive salary: €35,000 per year.
  • Internet Allowance (€20 per month) and Meal Allowance (€7.63 daily).
  • Equipment provided and Home office allowance.
  • A Buddy on joining and Online Gym and Wellbeing Studio access.
  • The opportunity for professional growth and development.
  • Fun company events and team outings.
  • Audacious autonomy and responsibility.
About Otonomee

Otonomee is a pioneering, fully remote BPO that provides premium customer support to innovative Brands in Healthtech, Fintech, E Commerce, SaaS & Facilities Management. Founded in 2020, our headquarters are in Ireland. We've built a vibrant business that solves traditional BPO challenges for team members and clients alike, leveraging our remote working model to deliver premium Customer Experience with a high-quality, flexible, and entrepreneurial approach. Our purpose-driven ethos promotes equality, diversity, and inclusion in the workplace, inspiring us to be curious, bold, and open. Join our community where everyone feels respected, valued, and connected – together we grow.



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