Customer Support Specialist

4 semanas atrás


Faro, Portugal Otonomee Tempo inteiro

About the Role
Are you passionate about delivering outstanding customer service and resolving complex technical issues?
Otonomee is seeking a talented Customer Support Advisor to join our remote team in Portugal.


About You
We're looking for someone with 2-3 years of experience in customer support, with a focus on live interactions (email and phone).
You should be comfortable with technology and able to troubleshoot tier 1 technical issues.


Responsibilities
As a Customer Support Advisor, you will be responsible for providing prompt, friendly, and accurate support to customers via phone call-backs and email.
You will offer clear, step-by-step guidance to resolve questions and ensure a smooth customer experience.


What You'll Get
Otonomee offers a competitive salary, internet allowance, and meal allowance, as well as a fully remote work arrangement and opportunities for professional growth.


About Otonomee
Otonomee is a purpose-built, fully remote BPO that provides global premium customer support to innovative Brands in Healthtech, Fintech, E Commerce, SaaS & Facilities Management.


Certifications and Recognition
Otonomee is a Certified BCorp since 2023, demonstrating our commitment to social and environmental performance, transparency, and accountability.


How to Apply
If you're passionate about delivering exceptional customer service and have the skills and experience we're looking for, please submit your application.


Equal Opportunities Employer
Otonomee is an equal opportunities employer and welcomes applications from diverse candidates.



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