Technical Support Specialist

2 semanas atrás


Faro, Portugal Otonomee Tempo inteiro

About the Opportunity

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team in the wellness industry. The successful candidate will provide exceptional customer service, support, and technical expertise to our clients.

Key Responsibilities:
  • Deliver high-quality technical support via email, webchat, and social media channels
  • Resolve customer queries, including refunds, delivery issues, escalations, and basic troubleshooting
  • Maintain a strong focus on customer satisfaction and adherence to response time expectations
  • Respond to customer product and service reviews, reflecting a commitment to understanding and meeting customer expectations
  • Stay up-to-date with ongoing product changes and ensure knowledge is current and aligned with evolving product offerings
  • Assume full responsibility for assigned tasks, upholding a high standard of quality
Requirements:
  • Exceptional communication skills in written and verbal English
  • 2+ years of experience in customer service or a support role
  • Experience working with volume targets and AHT targets
  • Proficiency in multiple systems, including Genesys, Freshdesk, Shopify, and Microsoft tools
  • A passion for the health, fitness, and wellness industry
  • Calm and empathetic approach when dealing with customers
  • Proactive approach to staying informed and assimilating relevant information
Benefits:
  • Fully remote work based in Portugal
  • Competitive salary (€20,000 per annum)
  • Internet allowance (€20 per month)
  • Meal allowance (€7.63 per day)
  • Equipment provided
  • Home office allowance
  • Buddy on joining
  • Online gym and wellbeing studio access
About Us:

Otonomee is a purpose-built, fully remote BPO company that provides global premium customer support to innovative brands in various industries. We prioritize employee experience and sustainability, promoting a positive and inclusive culture.



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