Customer Support Analyst
Há 7 dias
At Cognizant, we're searching for an IT Helpdesk – 1st Level Support professional to contribute to our team's success.
Key Accountabilities:
- Deliver exceptional technical support to internal users, guaranteeing the optimal performance of our IT systems.
- Assist in the management of internal systems and tools, participating in IT projects and process improvements.
- Maintain effective relationships with stakeholders across the organization.
Essential Qualifications:
- Experience in IT Helpdesk or related positions.
- Superior language skills in English, Portuguese, and Spanish.
- Expertise in hardware, operating systems, and network architecture.
- Remote and on-site user support experience.
- Familiarity with ticketing software for issue tracking.
- Proven analytical and problem-solving abilities.
- Efficient documentation and record-keeping practices.
- Interdepartmental collaboration and communication.
- Adherence to company security policies and standards.
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