Customer Support Analyst

Há 7 dias


Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

At Cognizant, we're searching for an IT Helpdesk – 1st Level Support professional to contribute to our team's success.

Key Accountabilities:

  1. Deliver exceptional technical support to internal users, guaranteeing the optimal performance of our IT systems.
  2. Assist in the management of internal systems and tools, participating in IT projects and process improvements.
  3. Maintain effective relationships with stakeholders across the organization.

Essential Qualifications:

  1. Experience in IT Helpdesk or related positions.
  2. Superior language skills in English, Portuguese, and Spanish.
  3. Expertise in hardware, operating systems, and network architecture.
  4. Remote and on-site user support experience.
  5. Familiarity with ticketing software for issue tracking.
  6. Proven analytical and problem-solving abilities.
  7. Efficient documentation and record-keeping practices.
  8. Interdepartmental collaboration and communication.
  9. Adherence to company security policies and standards.


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