Digital Media Support Specialist
Há 1 mês
**Job Description:**
We are seeking a skilled Digital Media Support Specialist to join our team in Lisbon, Portugal.
**About the Role:
- Provide exceptional social media support for our client's video streaming platform.
- Act as a liaison between customers and resources across our client company, expediting issue resolution and empowering customers to achieve high value and adoption of our software.
**Key Responsibilities:**
- Deliver on key results such as customer satisfaction, first time resolution, efficiency, and quality metrics.
- Demonstrate ownership, high level of commitment, and provide excellent customer service to customers.
- Solve partner issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses.
- Be an incredible communicator, interpreting sentiment and addressing partner requests/concerns in a timely manner.
**Requirements:**
- Experience with direct customer service, preferably in contact centers and B2C/B2B environments.
- Experience in advertising, media planning, copywriting, social media campaigns is a plus.
- Interest and working knowledge in online social media.
- Self-starter with strong attention to detail and ability to juggle multiple work streams.
**What We Offer:**
- A competitive base salary of €35,000 per year, with bonuses and benefits package.
- Paid training and contract, relocation package for eligible candidates moving to Lisbon from abroad.
- Private health insurance including close family (Spouse + children free of charge), life insurance, child benefits, and Employee Assistant Program.
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