Digital Media Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

**Job Description:**

We are seeking a skilled Digital Media Support Specialist to join our team in Lisbon, Portugal.

**About the Role:

  • Provide exceptional social media support for our client's video streaming platform.
  • Act as a liaison between customers and resources across our client company, expediting issue resolution and empowering customers to achieve high value and adoption of our software.

**Key Responsibilities:**

  • Deliver on key results such as customer satisfaction, first time resolution, efficiency, and quality metrics.
  • Demonstrate ownership, high level of commitment, and provide excellent customer service to customers.
  • Solve partner issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses.
  • Be an incredible communicator, interpreting sentiment and addressing partner requests/concerns in a timely manner.

**Requirements:**

  • Experience with direct customer service, preferably in contact centers and B2C/B2B environments.
  • Experience in advertising, media planning, copywriting, social media campaigns is a plus.
  • Interest and working knowledge in online social media.
  • Self-starter with strong attention to detail and ability to juggle multiple work streams.

**What We Offer:**

  • A competitive base salary of €35,000 per year, with bonuses and benefits package.
  • Paid training and contract, relocation package for eligible candidates moving to Lisbon from abroad.
  • Private health insurance including close family (Spouse + children free of charge), life insurance, child benefits, and Employee Assistant Program.

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