Social Media Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Unlock a Rewarding Career in Social Media Support

Become an integral part of our dynamic support team at Teleperformance Portugal. As a Social Media Support Specialist, you will be responsible for delivering exceptional customer experiences across various channels.

Key Responsibilities:

  • Provide timely and effective support to high-level clients through chat, email, and phone;
  • Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
  • Offer pre and post-sales support for all self-service products;
  • Provide product and tool support to enhance clients' experience;
  • Identify and solve technical bugs and ads' delivery issues;
  • Resolve customer issues in a timely manner and proactively communicate progress;

Requirements:

  • Native level written and verbal communication skills in Turkish;
  • Good knowledge of English (B2 level) required;
  • Computer skills (basic skills mandatory, advanced skills like coding preferential);
  • Excellent communication and analytical skills;
  • Proactive and quick learner, able to adapt to continuously evolving needs;
  • Ability to multitask and work under pressure;
  • EU citizenship or work permit for Portugal.

What We Offer:

  • Possibility of cooperation with industry leaders;
  • Stable work and career progression opportunities;
  • Investment in training and personal development;
  • Health Insurance since day one;
  • Possibility to live in one of our company apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities, and organized events;
  • Monthly and Quarterly Bonus.

The estimated salary for this position is approximately €25,000 - €35,000 per annum, depending on experience and qualifications. If you are passionate about providing exceptional customer experiences and have excellent communication and analytical skills, we encourage you to apply.



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