Social Media Support Specialist
Há 1 mês
Become an integral part of our dynamic support team at Teleperformance Portugal. As a Social Media Support Specialist, you will be responsible for delivering exceptional customer experiences across various channels.
Key Responsibilities:
- Provide timely and effective support to high-level clients through chat, email, and phone;
- Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
- Offer pre and post-sales support for all self-service products;
- Provide product and tool support to enhance clients' experience;
- Identify and solve technical bugs and ads' delivery issues;
- Resolve customer issues in a timely manner and proactively communicate progress;
Requirements:
- Native level written and verbal communication skills in Turkish;
- Good knowledge of English (B2 level) required;
- Computer skills (basic skills mandatory, advanced skills like coding preferential);
- Excellent communication and analytical skills;
- Proactive and quick learner, able to adapt to continuously evolving needs;
- Ability to multitask and work under pressure;
- EU citizenship or work permit for Portugal.
What We Offer:
- Possibility of cooperation with industry leaders;
- Stable work and career progression opportunities;
- Investment in training and personal development;
- Health Insurance since day one;
- Possibility to live in one of our company apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities, and organized events;
- Monthly and Quarterly Bonus.
The estimated salary for this position is approximately €25,000 - €35,000 per annum, depending on experience and qualifications. If you are passionate about providing exceptional customer experiences and have excellent communication and analytical skills, we encourage you to apply.
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