Social Media Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Your career as a Social Media Support Specialist in the Italian market will be an exciting journey. You will provide top-notch customer service and content moderation for a leading social media platform.

Key Responsibilities

As a Customer Service Specialist:

  • You will respond to customer inquiries via phone, email, or social media with precision and care.
  • You will supply customers with accurate information and resolve any issues that may arise.
  • If necessary, you will follow up on customer concerns.

As a Content Moderator:

  • You will review and validate all written content on the platform, ensuring its accuracy and quality.
  • You will have the opportunity to share your ideas to improve our work.
  • You will become an expert in advertisement content and provide valuable advice on its accuracy and quality.
  • You will be part of a team that makes the world's information more accessible and useful.
Requirements

To succeed in this role, you will need:

  • A native level of Italian and at least a B2 level of English.
  • A passion for customer service, content moderation, or technical support.
  • Knowledge of the value and impact of excellent customer experiences.
  • An attentive listening style, comfortable communicating with people, and energetic, innovative, and proactive working habits.
  • A commitment to intercultural communication and a willingness to relocate to Lisbon for an international career and life experience.
  • A valid Portuguese work permit or EU nationality.
What We Offer

We offer a competitive package including:

  • A salary of €1050 gross per month.
  • A performance-based bonus of €120 from the 4th full month.
  • Help with acquiring a NIF and SSN.
  • Relocation assistance of €360 per month for the first three months.
  • Paid professional training.
  • Fun company-wide initiatives and an excellent work culture.
About Living in Lisbon

Lisbon is a vibrant city known for its colorful views, rich cultural history, and delicious cuisine. You can expect:

  • A warm climate and sunny beach life next to the Atlantic.
  • A large English-speaking local community and international environment.
  • A friendly atmosphere and good vibes.

About Blu Selection:

We are a global leader in the BPO industry, with 170,000 employees worldwide. Our innovative solutions, technology, and expertise help clients deliver seamless customer experiences in moments that matter.



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