Social Media Support Specialist
1 semana atrás
Your career as a Social Media Support Specialist in the Italian market will be an exciting journey. You will provide top-notch customer service and content moderation for a leading social media platform.
Key ResponsibilitiesAs a Customer Service Specialist:
- You will respond to customer inquiries via phone, email, or social media with precision and care.
- You will supply customers with accurate information and resolve any issues that may arise.
- If necessary, you will follow up on customer concerns.
As a Content Moderator:
- You will review and validate all written content on the platform, ensuring its accuracy and quality.
- You will have the opportunity to share your ideas to improve our work.
- You will become an expert in advertisement content and provide valuable advice on its accuracy and quality.
- You will be part of a team that makes the world's information more accessible and useful.
To succeed in this role, you will need:
- A native level of Italian and at least a B2 level of English.
- A passion for customer service, content moderation, or technical support.
- Knowledge of the value and impact of excellent customer experiences.
- An attentive listening style, comfortable communicating with people, and energetic, innovative, and proactive working habits.
- A commitment to intercultural communication and a willingness to relocate to Lisbon for an international career and life experience.
- A valid Portuguese work permit or EU nationality.
We offer a competitive package including:
- A salary of €1050 gross per month.
- A performance-based bonus of €120 from the 4th full month.
- Help with acquiring a NIF and SSN.
- Relocation assistance of €360 per month for the first three months.
- Paid professional training.
- Fun company-wide initiatives and an excellent work culture.
Lisbon is a vibrant city known for its colorful views, rich cultural history, and delicious cuisine. You can expect:
- A warm climate and sunny beach life next to the Atlantic.
- A large English-speaking local community and international environment.
- A friendly atmosphere and good vibes.
About Blu Selection:
We are a global leader in the BPO industry, with 170,000 employees worldwide. Our innovative solutions, technology, and expertise help clients deliver seamless customer experiences in moments that matter.
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