Service Experience Designer
Há 7 dias
About the Role
We are seeking a highly skilled Service Experience Designer to join our team. In this role, you will be responsible for designing seamless, user-centered services that deliver optimal experiences across digital and physical touchpoints.
You will work collaboratively with cross-functional teams to create solutions that meet both business goals and customer needs.
The ideal candidate has a passion for solving complex problems, a deep understanding of human-centered design, and the ability to translate insights into actionable service blueprints and prototypes.
About Us
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day.
Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve.
Key Responsibilities
- Create detailed service blueprints that map out customer interactions, supporting processes, and the underlying systems to ensure cohesive and efficient service delivery.
- Conduct qualitative and quantitative user research to identify pain points, unmet needs, and opportunities for service improvement. Synthesize findings to inform service design strategies.
- Develop end-to-end customer journey maps that visualize the customer experience across all touchpoints, identifying areas of friction and opportunities for enhancement.
- Facilitate workshops with stakeholders, users, and cross-functional teams to collaboratively ideate, prototype, and iterate on service concepts.
- Design and test low- and high-fidelity prototypes of new service solutions, gathering feedback to refine and iterate on designs before implementation.
What We Offer
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
- FedEx is one of the world's most admired companies and trusted brands year after year.
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