User-Centered Service Designer

Há 7 dias


Leça do Bailio, Porto, Portugal FedEx Tempo inteiro

We have an exciting opportunity for a Service & Experience Designer to join our team. This role involves designing seamless, user-centered services that meet both business goals and customer needs.

The ideal candidate will have a strong understanding of human-centered design principles, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

Job Description
  • Design and develop service blueprints, journey maps, and prototypes to improve customer experiences.
  • Conduct user research to identify pain points and opportunities for service improvement.
  • Facilitate workshops with stakeholders to ideate and prototype new service concepts.
Benefits
  • Comprehensive benefits package
  • Opportunities for professional growth and development
  • A supportive and inclusive work environment
  • Reduced-rate shipping privileges

FedEx is a global leader in express transportation and logistics, connecting over 220 countries and territories. We value diversity, inclusion, and employee development.



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