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French Speaking Customer Service Representative
1 semana atrás
We are a leading e-commerce company in Portugal, looking for a motivated individual to join our team as a French-Speaking Customer Service Representative. As a hybrid employee, you will work 2 days a week from our office in Braga and 3 days remotely from home.
About the Job:This is a fantastic opportunity to work in a dynamic environment, providing exceptional support to our French-speaking customers. Your primary responsibility will be to deliver top-tier customer service via phone, email, and live chat, answering questions about orders, shipping, returns, products, and account management.
Key Responsibilities:
- Customer Support: Deliver world-class customer service to French-speaking customers, ensuring each interaction is positive and efficient.
- Problem Solving: Handle customer inquiries efficiently, identifying and resolving issues with orders, payments, deliveries, or product information.
- E-Commerce Assistance: Guide customers through the online shopping process, helping them find products, understand promotions, and complete their purchases.
- CUSTOMER RELATIONSHIP MANAGEMENT: Build strong relationships with customers by offering personalized support and maintaining a professional, courteous tone.
- Escalation Management: Identify cases that require further attention and escalate them to the relevant teams or managers, ensuring that more complex problems are handled promptly and effectively.
- Collaboration: Work closely with other departments such as logistics, marketing, and IT to ensure customer issues are resolved quickly and to identify areas for improvement in customer service processes.
- Product Knowledge: Stay updated on the company's products, services, promotions, and policies so that you can provide accurate and up-to-date information to customers.
- Feedback and Reporting: Provide feedback on common customer issues and trends to help the team improve our service offerings.
Requirements:
- Fluent in French (C1/C2 level): You must be highly proficient in both spoken and written French to communicate effectively with customers.
- Located in or Near Braga, Portugal: You must be based in Braga or the surrounding areas, as this role requires you to work on-site at least 2 days per week.
- Customer Service Experience: Previous experience in customer service, preferably in the e-commerce industry, is a plus. However, we are also open to candidates who are quick learners and passionate about delivering excellent service.
- Proficient in English: While your primary work will be in French, a good level of English is needed for internal communication with your team and other departments.
- Strong Communication Skills: You have the ability to clearly and effectively communicate with customers, listen to their concerns, and provide solutions that meet their needs.
- Problem-Solving Mindset: You are comfortable resolving customer issues and thinking on your feet to find the best solutions.
- Tech-Savvy: You are comfortable using e-commerce platforms, CRM systems, and other customer service tools.
- Organized and Detail-Oriented: You can manage multiple customer requests at once and are attentive to detail, ensuring that no issue goes unresolved.
- Self-Motivated and Independent: In this hybrid role, you should be able to work independently from home while staying organized and productive.
