Customer Success Manager
3 semanas atrás
About the Role:
Finastra is seeking a highly motivated and results-driven Customer Success Executive to join our Sales and Customer Success organization. As a key liaison between our organization and clients, you will play a pivotal role in ensuring successful onboarding, driving adoption, and fostering lasting relationships.
Responsibilities:
- Develop and execute customer success plans to drive adoption and retention of Finastra's Treasury and Capital Markets solutions.
- Act as a strategic advisor to customers, providing proactive and strategic guidance to ensure customer satisfaction and success.
- Collaborate with internal teams, including Sales, Support, Services, and Product organizations, to deliver the best possible solutions and services to customers.
- Manage customer relationships, identifying and mitigating risks, and resolving escalations in a timely and professional manner.
- Develop and maintain strong internal networks, partnering with teams to drive customer success and growth.
Requirements:
- Experience within the Treasury and Capital Markets sector.
- Experience with Treasury and Capital Markets software, whether at a bank, consulting company, or software vendor.
- Ability to interact and demonstrate presence with all levels of stakeholders, from business users to senior levels.
- Strong analytical and problem-solving skills, with the ability to derive insights from data.
- Exceptional relationship-building capabilities and effective communication, presentation, and interpersonal skills.
What We Offer:
Finastra is a dynamic and innovative company that offers a range of benefits and opportunities for growth and development. If you are passionate about customer success and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.
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