Dutch-speaking Customer Support Representative in Lisbon

2 semanas atrás


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

Our company, David Kennedy Recruitment, specializes in exceptional recruitment services worldwide. We present an innovative approach that seamlessly connects candidates and clients.

A leading multinational technology business is seeking a Dutch-speaking Customer Support Representative for their office in Lisbon, Portugal. The successful candidate will provide customer support to premium membership holders of a popular streaming platform.

The position includes:

  • Communicating with customers through various channels (telephone, email, and chat)
  • Ensuring customer satisfaction and delivering professional support
  • Handling customer complaints, providing solutions and alternatives within time limits
  • Identifying issues, troubleshooting, and offering solutions or reassigning tasks to other departments
  • Collaborating with specialists to solve or close help tickets efficiently
  • Documenting actions taken and categorizing cases for the engineering team's review

Requirements:

To be successful in this role, you should possess:

  • Native/fluent Dutch language skills (oral and written)
  • Fluent English language skills (at least B2 level)
  • Excellent writing and verbal communication skills to simplify technical language
  • A resourceful and stress-resilient personality able to adapt to changing situations
  • Ability to meet tight deadlines and work independently as part of a team

Benefits:

We offer an excellent remuneration package based on experience, skills, and performance. This includes:

  • Meal allowance
  • Shifts on weekly rotation with colleagues covering line opening hours from Mon-Sat between 7AM and 7PM
  • Transportation allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation assistance and accommodation finding support

We are committed to guiding our team members to reach their full potential in a dynamic and creative environment.



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