Dutch-speaking Customer Support Representative in Lisbon
2 semanas atrás
Our company, David Kennedy Recruitment, specializes in exceptional recruitment services worldwide. We present an innovative approach that seamlessly connects candidates and clients.
A leading multinational technology business is seeking a Dutch-speaking Customer Support Representative for their office in Lisbon, Portugal. The successful candidate will provide customer support to premium membership holders of a popular streaming platform.
The position includes:
- Communicating with customers through various channels (telephone, email, and chat)
- Ensuring customer satisfaction and delivering professional support
- Handling customer complaints, providing solutions and alternatives within time limits
- Identifying issues, troubleshooting, and offering solutions or reassigning tasks to other departments
- Collaborating with specialists to solve or close help tickets efficiently
- Documenting actions taken and categorizing cases for the engineering team's review
Requirements:
To be successful in this role, you should possess:
- Native/fluent Dutch language skills (oral and written)
- Fluent English language skills (at least B2 level)
- Excellent writing and verbal communication skills to simplify technical language
- A resourceful and stress-resilient personality able to adapt to changing situations
- Ability to meet tight deadlines and work independently as part of a team
Benefits:
We offer an excellent remuneration package based on experience, skills, and performance. This includes:
- Meal allowance
- Shifts on weekly rotation with colleagues covering line opening hours from Mon-Sat between 7AM and 7PM
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation assistance and accommodation finding support
We are committed to guiding our team members to reach their full potential in a dynamic and creative environment.
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