Help Desk Professional

Há 7 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

About Us

Nitro is a global SaaS leader for seamless digital document workflows. We offer a suite of solutions for PDF, eSigning, identity verification, and analytics supported by a best-in-class customer success and change management team.

We serve 67% of the Fortune 500 and have more than 3 million licensed users across 157 countries. Our mission is to create an environment where talented individuals are empowered to excel. We believe that our collective dedication to our mission defines us and drives our approach to work.

Our Values:

  • One team, one mission: Our collective dedication to Nitro's mission defines us.
  • Own it: We take full ownership of our actions and decisions.
  • Accountable to our customers: We are dedicated to our customers and take our commitments seriously.
  • Excellence in execution: Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
  • Be bold, fail fast, learn faster: We learn as we grow, dare to try, and bravely question.

The Role:

The Customer Support Representative is a customer-facing professional who will support Nitro customers and enrich their experience by providing technical guidance, troubleshooting issues, assisting in software deployments and developing creative solutions.

This role requires strong communication skills, both written and verbal, with excellent attention to detail and the ability to articulate complex technical and business solutions to both technical and non-technical stakeholders. The ideal candidate will have a bachelor's degree in IT or CS, or equivalent work experience, and a minimum of 2+ years of IT or technical support experience with enterprise software.


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