IT Service Delivery Manager

Há 2 dias


Lisboa, Lisboa, Portugal Adentis Portugal Tempo inteiro
About Adentis Portugal
Adentis Portugal is a People First organization with over 7 years of experience in the Portuguese market. We have a DNA that reflects our values and position our offer according to three lines of service: Strategy, R&D, and Nearshore. Our focus on people drives our success, offering an emotional salary package that includes great work-life balance, flexible organizational routine, health benefits, team building activities, and continuous professional development.

Job Description
We are seeking an IT Service Manager to oversee Client's Data Center Services, including On Premise, Public Cloud, and Private Cloud solutions (SaaS, IaaS, PaaS). The Service Manager will define and deliver services that meet business requirements, ensuring continuous service improvement. Key responsibilities include defining and managing the service lifecycle, ensuring alignment with business needs and contractual obligations, and driving continuous service improvements.

Required Skills and Qualifications
To succeed in this role, you will need a Bachelor's degree in computer science/engineering, information technology, or relevant experience. You should have 3-4 years of proven working experience as an IT Service Manager, ITIL Training/Certification, and working knowledge and experience in Service Management. Additionally, you should be familiar with IT Infrastructure, Applications, and Cloud Technologies (AWS/Azure), possess strong presentation and communication skills, and demonstrate excellent problem-solving and critical thinking skills.

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