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German Speaking Vip Account Manager, Lisbon
2 semanas atrás
Job Description
We are seeking an experienced German Speaking VIP Account Manager to join our team in Lisbon. As a key member of our VIP team, you will be responsible for delivering exceptional customer service and building lasting relationships with high-value players in the German market.
Responsibilities:
- Develop and maintain strong, personalized relationships with high-value players in your market.
- Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
- Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
- Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
- Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
- Bilingual or Native level of German plus fluent in English.
- Outstanding communication and interpersonal skills.
- A customer-centric mindset with a firm commitment to delivering top-tier customer service.
