Financial Services Expert
Há 5 dias
We are seeking a Financial Services Expert to join our European Ship-To-Collect Team. As a key member of our organization, you will support our largest customers in all matters related to cash application, invoice disputes, and collections.
Key Responsibilities:- Ensure accurate and timely completion of defined processes and procedures
- Identify anomalies and use judgment to resolve issues
- Collaborate with senior team members on complex issues
You will optimize Customer Experience and Bad Debt while playing a role to support FedEx Strategic accounts.
We have an exciting opportunity for a skilled professional to join our team as a Customer Support Specialist.
About the Role:This position is ideal for someone with experience in finance collections and invoice disputes. You will work closely with our European organization and largest customers to resolve issues and improve relationships.
We value candidates who are comfortable working in a remote team environment and possess excellent communication skills.
Requirements:- Required experience: collections & disputes, contact with customers, root causes analysis
- Skills required: Accuracy & Attention to Detail; Microsoft Office & PC Skills; Numerical Skills; Team Working Skills; Written & Verbal Communication Skills
- Languages requirement: English is mandatory and other desired languages are German, French, Italian, Spanish
What We Offer:
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
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