Customer Service Representative
4 semanas atrás
About the Role
We are seeking a highly skilled and multilingual Service Operator to join our team in Lisbon. As a Service Operator, you will be the first point of contact for passengers trapped in our clients' elevators in the Norwegian and Swedish markets.
Key Responsibilities
- Manage incoming client contacts and escalations with compassion and proactivity, prioritizing their needs and providing unique solutions to problems.
- Handle trapped people in elevators to ensure their release, coordinate with technicians for repairing and providing maintenance for elevators, and coordinate with local authorities for urgent situations.
- Process client-generated and internally generated service request tickets within specified delivery times.
- Provide administrative support to certify client details and update incorrect information in our stakeholder's client database.
Requirements
- Language fluency in Norwegian and Swedish (mandatory)
- Basic English (B1) for internal team communication
- High School Diploma or Secondary School Completion Equivalent
- Minimum of a year's experience in a Customer Support or client-facing role in a multi-national environment (preferable)
- Basic knowledge/IT literacy
- Adaptable to working alongside the time zone and calendar of local stakeholders
What We Offer
- Challenges in an international environment
- Career opportunities in one of the best companies in the world
- Medical services
- Discounts for employees
- Sports and health-related activities
- Canteen
- Good access to public transport
- Space for creativity
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