Senior Analyst, Revenue Systems Specialist
Há 5 dias
**Job Summary:**
We are seeking a highly skilled Senior Analyst to join our Revenue Systems Ops team. As a key member of this team, you will play a critical role in supporting strategic and tactical platform projects to improve usability, increase business efficiencies, and deliver enhancements and fixes to the Revenue operational systems managed by the I&E System Operations team.
**About the Role:**
- You will provide first-tier technical and process support directly for inquiries related to Revenue Business Operation's platforms, including support related to system records that drive delivery, billing, and revenue recognition.
- Operational support of product line campaigns, including Client Services Revenue, Subscriptions, Platforms, Bulletins, and other bulk product deliveries.
- You will support investigation and resolution of issues, concerns, and general requests under general supervision.
- Conduct periodic Quality Control checks and Data Audits.
- Support platform maintenance and enhancements as defined in the operations roadmap for integrations and system improvements.
**What You'll Need:**
- A BS/BA degree or combination of experience and formal education.
- Experience contributing to the delivery of accurate and timely resolutions to inquiries under direct guidance.
- Demonstrates strong knowledge of customer service standards, processes, and tools.
- Demonstrates ability to contribute to support projects/inquiries related to CRM, ERP, and other operational systems (Oracle, Salesforce.com, Billing, etc.).
- Strong verbal and written communication skills.
- Advanced software skills; proficient in Microsoft Word, Excel, and PowerPoint. Access and Visio a plus.
- Proven team player with excellent interpersonal skills.
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