Senior Analyst, Revenue Systems Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

**Job Summary:**

We are seeking a highly skilled Senior Analyst to join our Revenue Systems Ops team. As a key member of this team, you will play a critical role in supporting strategic and tactical platform projects to improve usability, increase business efficiencies, and deliver enhancements and fixes to the Revenue operational systems managed by the I&E System Operations team.

**About the Role:**

  • You will provide first-tier technical and process support directly for inquiries related to Revenue Business Operation's platforms, including support related to system records that drive delivery, billing, and revenue recognition.
  • Operational support of product line campaigns, including Client Services Revenue, Subscriptions, Platforms, Bulletins, and other bulk product deliveries.
  • You will support investigation and resolution of issues, concerns, and general requests under general supervision.
  • Conduct periodic Quality Control checks and Data Audits.
  • Support platform maintenance and enhancements as defined in the operations roadmap for integrations and system improvements.

**What You'll Need:**

  • A BS/BA degree or combination of experience and formal education.
  • Experience contributing to the delivery of accurate and timely resolutions to inquiries under direct guidance.
  • Demonstrates strong knowledge of customer service standards, processes, and tools.
  • Demonstrates ability to contribute to support projects/inquiries related to CRM, ERP, and other operational systems (Oracle, Salesforce.com, Billing, etc.).
  • Strong verbal and written communication skills.
  • Advanced software skills; proficient in Microsoft Word, Excel, and PowerPoint. Access and Visio a plus.
  • Proven team player with excellent interpersonal skills.


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