Global IT Service Desk Analyst

1 semana atrás


Lisboa, Lisboa, Portugal Hitachids Tempo inteiro
About Us

Hitachi Digital Services is a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the acceleration of change.

What You'll Bring:
  • Solid experience in Service Desk/Technical Support - L1.
  • A Bachelor's degree with Spanish as the primary language is desirable / bilingual (English & Spanish).
  • An ITIL certification is desirable.
  • Experience with tools like ServiceNow, Genesys, BeyondTrust (Bomgar).
  • Ability to work in a 24/7 rotational shift environment.
  • Excellent communication and customer service skills to support Global customers, with the ability to explain technical issues to non-technical users.
  • Strong problem-solving and troubleshooting skills.

Benefits:
  • Career advancement opportunities.
  • Diverse and inclusive work environment.
  • Competitive compensation package.
  • Opportunities for professional growth and development.


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