Service Desk Analyst

Há 5 dias


Lisboa, Lisboa, Portugal Groupe Henner Holding SAS Tempo inteiro

About the Position:

We are seeking a Service Desk Analyst to join our team in Lisbon. In this role, you will be responsible for providing technical support and assistance to our clients via phone and email.

Key Responsibilities:

  1. Customer Relationship:
    Handle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life.
  2. Administrative Management:
    Contracts: registration and cancellation, premium collection.
    Health services: enter reimbursements, create quotes, issue coverage approvals... in accordance with internal procedures.
    Client files: update and modify customer records (contract details, address, bank account information, etc.).
  3. Customer Satisfaction:
    Contribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators.

Requirements:

  • Be able to understand our clients' needs, handle diverse situations, and work well both independently and as part of a team.
  • You have a strong sense of customer service.
  • You are bilingual in English and French to carry out your responsibilities effectively.

Our Culture:

We are an international and independent group, creating, managing, and marketing innovative solutions in personal insurance. We value being part of a respectful and supportive work environment.



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