Hospitality Operations Manager

Há 4 dias


Lisboa, Lisboa, Portugal Olala Homes Tempo inteiro
About Olala Homes">

We are a tech-driven hospitality and real estate management company operating across Europe, Asia, and the Middle East. Our diverse portfolio includes over 1,200 accommodation units, ranging from short-term rentals to hotels and boutique properties, as well as 10 food and beverage venues.

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Our restaurant in Cascais is set to offer a fresh and unique dining experience, with a focus on exceptional service, high-quality ingredients, and a vibrant atmosphere. We seek a dynamic leader to spearhead our team and drive operational excellence.

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Your Role: As Restaurant Manager, you will lead the pre-opening phase and oversee daily operations, ensuring seamless service flow and outstanding guest experiences. Key responsibilities include:

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  • ">
  • Implementing operational systems and front-of-house (FOH) operations efficiently">
  • Overseeing POS system setup, end-of-day cash closure procedures, and financial reporting">
  • Managing site development, OS&E, and FF&E arrivals for a successful launch">
  • Recruiting, training, and managing front-of-house staff to deliver exceptional service and uphold brand standards">
  • Collaborating with the kitchen team to maintain high food quality and ensure seamless service coordination">
  • Driving sales and revenue through strategic initiatives, upselling techniques, and marketing promotions">
  • Managing budgets, cost control, and financial reporting to maximize profitability">
  • Maintaining compliance with local health, safety, and labor regulations">
  • Fostering a positive work environment, promoting team motivation, performance, and professional growth">
  • Handling guest feedback, resolving issues promptly, and maintaining high customer satisfaction">
  • Collaborating with senior management and ownership to develop and execute business strategies">
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Requirements: To excel in this role, you must possess:

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  • ">
  • Proven experience as a Restaurant Manager or in a similar leadership position within the hospitality industry">
  • Strong leadership and team management skills, with the ability to inspire and motivate staff">
  • Experience in pre-opening operations, including POS implementation and FOH setup">
  • Excellent customer service skills and a passion for hospitality">
  • Solid understanding of financial management, budgeting, and cost control">
  • Knowledge of food and beverage operations, including beverage menu planning and service flow">
  • Ability to work under pressure in a fast-paced environment">
  • Exceptional problem-solving and decision-making abilities">
  • Strong communication and interpersonal skills">
  • Fluency in English; additional languages are a plus">
  • Familiarity with POS systems and restaurant management software">
  • Availability to work evenings, weekends, and holidays as required">
">

Diversity and Sustainability: At Olala Homes, we value individuality and diversity, fostering a vibrant and inclusive work environment that drives innovation and creativity. We also prioritize sustainability, implementing energy-efficient practices and engaging in community projects that promote cultural preservation and environmental stewardship.



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