Hospitality Operations Manager
Há 4 dias
We are a tech-driven hospitality and real estate management company operating across Europe, Asia, and the Middle East. Our diverse portfolio includes over 1,200 accommodation units, ranging from short-term rentals to hotels and boutique properties, as well as 10 food and beverage venues.
">Our restaurant in Cascais is set to offer a fresh and unique dining experience, with a focus on exceptional service, high-quality ingredients, and a vibrant atmosphere. We seek a dynamic leader to spearhead our team and drive operational excellence.
">Your Role: As Restaurant Manager, you will lead the pre-opening phase and oversee daily operations, ensuring seamless service flow and outstanding guest experiences. Key responsibilities include:
">- ">
- Implementing operational systems and front-of-house (FOH) operations efficiently">
- Overseeing POS system setup, end-of-day cash closure procedures, and financial reporting">
- Managing site development, OS&E, and FF&E arrivals for a successful launch">
- Recruiting, training, and managing front-of-house staff to deliver exceptional service and uphold brand standards">
- Collaborating with the kitchen team to maintain high food quality and ensure seamless service coordination">
- Driving sales and revenue through strategic initiatives, upselling techniques, and marketing promotions">
- Managing budgets, cost control, and financial reporting to maximize profitability">
- Maintaining compliance with local health, safety, and labor regulations">
- Fostering a positive work environment, promoting team motivation, performance, and professional growth">
- Handling guest feedback, resolving issues promptly, and maintaining high customer satisfaction">
- Collaborating with senior management and ownership to develop and execute business strategies">
Requirements: To excel in this role, you must possess:
">- ">
- Proven experience as a Restaurant Manager or in a similar leadership position within the hospitality industry">
- Strong leadership and team management skills, with the ability to inspire and motivate staff">
- Experience in pre-opening operations, including POS implementation and FOH setup">
- Excellent customer service skills and a passion for hospitality">
- Solid understanding of financial management, budgeting, and cost control">
- Knowledge of food and beverage operations, including beverage menu planning and service flow">
- Ability to work under pressure in a fast-paced environment">
- Exceptional problem-solving and decision-making abilities">
- Strong communication and interpersonal skills">
- Fluency in English; additional languages are a plus">
- Familiarity with POS systems and restaurant management software">
- Availability to work evenings, weekends, and holidays as required">
Diversity and Sustainability: At Olala Homes, we value individuality and diversity, fostering a vibrant and inclusive work environment that drives innovation and creativity. We also prioritize sustainability, implementing energy-efficient practices and engaging in community projects that promote cultural preservation and environmental stewardship.
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