Senior Hospitality Operations Manager
Há 5 dias
The Pestana Hotel Group is a leading Portuguese hotel operator with an extensive portfolio of 100 hotels across three continents.
We are currently seeking an experienced Senior Hospitality Operations Manager to oversee the reception operation at our prestigious Pestana Cascais Hotel.
Key Responsibilities:- Develop and implement front desk strategies and procedures to ensure exceptional guest experiences.
- Lead, train, and manage a team of hospitality professionals, including shift scheduling and performance evaluations.
- Provide excellent customer service, addressing guests' queries and concerns in a professional and courteous manner.
- Maintain a clean and organized front desk and reception area, ensuring seamless operations.
- Supervise staff activities, including bookings, appointments, phone calls, and emails, to optimize efficiency and productivity.
- Conduct regular performance reviews with front desk staff to identify areas for improvement and provide coaching and guidance.
- Bachelor's degree in hospitality or a related field.
- A minimum of 3 years of experience in a similar role, preferably in a luxury hotel setting.
- Proficiency in Opera software and a strong understanding of hospitality industry procedures and practices.
- Excellent written and verbal communication skills, with the ability to lead and motivate teams.
- Strong organizational and time management skills, with a focus on delivering results-oriented solutions.
- Good leadership and training abilities, with a passion for developing high-performing teams.
If you possess a strong background in hospitality operations and a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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