Customer Service Representative with French Language Skills

3 semanas atrás


Lisboa, Lisboa, Portugal Cpm International Tempo inteiro
About the Role

We are seeking a highly skilled Customer Service Agent with French language proficiency to join our team at CPM International. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, resolving complex technical issues, and ensuring a high level of customer satisfaction.

Key Responsibilities
  • Solve complex technical enquiries for all products within Withing's range.
  • Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.
  • Process all client requests in accordance with company processes and guidelines across all product ranges.
  • Provide superior levels of quality in all transactions with strict adherence to governing laws.
  • Identify new opportunities to cross-sell and upsell without compromising the values of the company.
Requirements
  • Experience in the customer service industry and ideally a contact centre environment.
  • A fluent level of French (spoken and written).
  • A high level of English.
  • Well organised and able to prioritise your workload.
  • A natural team player - we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.
What We Offer
  • Start date: asap
  • Contract: Temporary (3-month)
  • Full time: (39 hours/week)
  • Working days/Hours: Monday to Friday, rotating between 9:00 am to 6:30 pm
  • Salary: €21,000.00 gross per year
  • Holidays: 24 calendar days
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid work model: 3 to 4 days a week to the office planned in advance
  • Training: 2 weeks of fully office-based training from Monday to Friday from 9:00 am to 6:00 pm
  • Office location: Barcelona (La Sagrera)
Why Join Us?

We are a global company with a diverse and inclusive culture. We celebrate diversity and welcome everyone to join our team. We offer a range of benefits, including best-in-class people engagement activities and programs, ongoing training and development, and an opportunity to cultivate a new and exciting career in a high-growth environment.



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