Customer Service Representative
3 semanas atrás
Are you a fluent French speaker passionate about delivering exceptional customer service? We're seeking a talented Customer Service Representative to join our team in Lisbon, Portugal.
About Our Client:
Our client is a leading French group in Customer Experience Management and shared services for international markets. With a diverse team of 9,000 employees from 82 nationalities, we provide services in 35 languages for 64 markets.
Responsibilities:
- Maintain expert knowledge of our filters and tools.
- Understand gaming community and safety policy guidelines.
- Stay updated on your language market's pop culture, current affairs, and online trends.
- Support local office/language market moderators.
- Work in moderation queues and uphold market team confidence in language moderation.
- Provide market teams with pop culture and current affairs resources.
- Conduct workshops for local agents.
- Maintain guidelines for pop culture and current affairs for agent reference.
- Support broader Trust & Safety projects.
Requirements:
- Native-level French and very good command of English.
- Willing to work abroad (on-site in Lisbon).
- Excellent communication and interpersonal skills.
- Able to handle confidential and sensitive information.
- Customer service experience (preferred).
Our Offer:
- Fixed salary with rotating shifts from Monday to Sunday.
- Accommodation in a client-owned apartment.
- Initial flight expenses refund.
- Free annual flight to the home country.
- Private health insurance.
- Free Portuguese language courses, water sports, soft trekking, and more.
Why Move to Portugal?
Enjoy Portugal's warm climate, with year-round sunshine. Experience regional differences from the hot, dry south to the temperate north. Lisbon and Porto offer vibrant city life with shopping, historical, and cultural experiences, while the countryside boasts charming villages.
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