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IT Service Delivery Expert
1 semana atrás
TN Portugal, a global leader in innovative hospital and research solutions, seeks a skilled IT Service Delivery Expert to provide exceptional support to our clients.
Main Responsibilities:
- Offering top-notch technical assistance to clients via phone, email, and on-site visits.
- Setting up and configuring computer systems, printers, and other equipment to meet client needs.
- Implementing and configuring essential software applications, including office automation tools and specialized programs.
- Logging and tracking all system issues and resolutions.
- Responding promptly to client inquiries and escalating complex issues when necessary.
- Collaborating with the IT team to ensure smooth operation of the organization's technical infrastructure.
Requirements:
- Bachelor's or master's degree in Information Technology or a related field.
- No less than 3 years of experience in a similar role.
- Proven knowledge of computer hardware, software, networking, and cybersecurity fundamentals.
- Expertise in Microsoft Windows, Microsoft 365, printers, audiovisual equipment, Active Directory, and network protocols.
- Fluent in English, Spanish, and Portuguese languages.
We Offer:
- An opportunity to join a growing international company.
- Professional growth opportunities through continuous learning and skill enhancement.
- A remunerative compensation package including meals allowance and variable bonus tied to performance.
- Access to employee benefits such as health insurance and life insurance.
