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German Customer Support Specialist in Portugal
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At Phiture, we are seeking a highly skilled German Customer Support Specialist to join our team in Portugal. As a remote customer support representative, you will be responsible for delivering exceptional service to our clients through various channels, including phone, email, and chat.
Key Responsibilities:
- Provide timely and professional responses to customer inquiries related to products and services.
- Maintain accurate records of customer interactions and update our database accordingly.
- Collaborate with team members to resolve issues and enhance customer satisfaction.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Participate in training sessions and team meetings to continuously improve service quality.
Requirements:
- Native proficiency in German.
- Strong communication and interpersonal skills.
- Prior experience in customer service is preferred.
- Ability to work independently and manage time effectively.
- Excellent problem-solving skills and a customer-oriented mindset.
- Familiarity with customer management software and digital communication tools.
