Global Business Support Manager

2 semanas atrás


Porto, Porto, Portugal Klöckner Pentaplast Tempo inteiro

We are a globally recognised leader in the packaging and specialty film industry, renowned for our unwavering commitment to sustainability and innovation. At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide. We are currently looking for a Teamlead Customer Service for our Global Business Support within our Pharma, Health & Durables Division. The Teamlead CS will be responsible for supporting the global customer service team in areas related to process, systems, reporting, and training. This position is based in Portugal, with the opportunity to work partly from home. Key Responsibilities:

  • Ensure efficient process organisation within the Business Support functions defined areas
  • Global alignment with business support functions in all regions to ensure common defined standards and standard processes
  • Implement compliance guidelines and approval processes, as well as comply with legal requirements and the management system requirements for quality, environment, hygiene, occupational safety and energy
Requirements:
  • Completed degree in the fields of industrial engineering or business administration, or 5-10 years business related experiences from Customer Services
  • Strong experience in "order to cash" management and related digital service processes
  • In-depth knowledge of SAP SD, BW, Salesforce, Power BI
  • Very good MS Office knowledge, especially Excel
  • Fluent written and spoken English skills; German would be a Plus
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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