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We are looking for an IT User Support specialist fluent in French to join our team. The ideal candidate will guarantee the handling of flows (telephones, e-mails etc.) from internal and external customers and partners in compliance with established procedures.
- Analyse, qualify the client's request and ensure rigorous processing of first-level operations in compliance with current procedures.
- Ensure communication on tools with the teams.
- Provide a reliable and complete response with education to customers and partners, and inform them of the processes, deadlines, and progress of their request.
- Update the customer relationship management tool after each customer contact.
- When applicable, transfer the request to the adequate application administration team, communicating all necessary information related to the request or incident.
The successful candidate will contribute to improving the quality of the relationship with the client by alerting dissatisfactions and participating in continuous improvement of efficiency.
