IT Service Desk Technician

Há 6 dias


Porto, Porto, Portugal Quest Technology Management Tempo inteiro

**Job Summary**

 

We are seeking an IT Service Desk Technician to join our team at Quest Technology Management. As the primary point of contact for end-users with IT-related problems, you'll provide technical support and resolution to ensure smooth operation of our clients' IT systems.

 

**Key Responsibilities:**

  • Respond to end-user inquiries via phone, email or chat, providing technical support for hardware, software, and network-related issues.
  • Analyze and resolve technical problems, including desktop/laptop issues, software application errors, printer and network connectivity problems, or other IT-related incidents.
  • Document and track all support activities in a ticket system, ensuring clear and concise communication with end-users.

 

**Requirements:**

  • 1-2 years of experience in a Help Desk position with relevant certifications or technical training in IT.
  • Proven experience in providing technical support to end-users, either in person or remotely, with a strong emphasis on soft skills and customer service.
  • Basic understanding of Microsoft domain concepts and network concepts, hardware components, and troubleshooting techniques.

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