Support Technician

Há 6 dias


Porto, Porto, Portugal Phiture Tempo inteiro

We're looking for an IT Technical Support Technician to join our team at Phiture. As a key member of our team, you will be responsible for providing technical support to our clients and resolving technical issues in a timely and effective manner.

About the Team

Our team is dedicated to delivering exceptional support and service to our clients. We're a close-knit group of experts who work together to resolve complex technical issues and provide high-quality solutions to our clients.

Responsibilities

The successful candidate will have the following responsibilities:

  1. Provide technical support to clients via phone, email, and remote access tools.
  2. Troubleshoot and resolve technical issues with hardware, software, and network devices.
  3. Collaborate with internal teams to resolve complex technical issues.
  4. Develop and maintain documentation on technical procedures and solutions.
Requirements

To succeed in this role, you'll need:

  • 3+ years of experience as a Support Technician.
  • Experience in hardware and software support: MS Windows, M365, Printers, Audiovisual equipment (Cisco), iPhone & Mac, Smart pass, Active Directory.
  • Microsoft tech savvy. Comfortable (not an expert) with Microsoft technology and products (Excel, Windows, Outlook).
  • Networking and security knowledge. Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Fluent in English.


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