IT Technical Support Specialist

Há 4 dias


Porto, Porto, Portugal Phiture Tempo inteiro

At Phiture, we're looking for an exceptional IT Technical Support Technician to join our team. This role is ideal for someone who is passionate about delivering top-notch support and has a knack for troubleshooting complex technical issues.

About the Role

We're seeking a highly skilled and experienced IT Technical Support Technician to provide exceptional support to our clients. As a key member of our team, you will be responsible for providing timely and effective resolution to technical issues, ensuring minimal disruption to our operations.

Key Responsibilities
  1. Provide advanced level technical support to clients via phone, email, and remote access tools.
  2. Troubleshoot and resolve technical issues with hardware, software, and network devices.
  3. Collaborate with internal teams to resolve complex technical issues.
  4. Develop and maintain documentation on technical procedures and solutions.
Requirements

To succeed in this role, you'll need:

  • 3+ years of experience as a Support Technician.
  • Experience in hardware and software support: MS Windows, M365, Printers, Audiovisual equipment (Cisco), iPhone & Mac, Smart pass, Active Directory.
  • Microsoft tech savvy. Comfortable (not an expert) with Microsoft technology and products (Excel, Windows, Outlook).
  • Networking and security knowledge. Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Fluent in English.

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