Marketplace Senior Manager
Há 1 mês
The Marketplace Opportunity
Indie Campers is seeking a seasoned professional to lead our 3P business unit, a critical component of our business model. As our Senior Marketplace Manager, you will be responsible for overseeing and optimizing our marketplace, ensuring it meets the needs of our customers and partners while driving growth and improving operational efficiency.
Your Key Responsibilities:
- Develop and oversee the day-to-day operations of 3P Rental, ensuring smooth performance, prompt issue resolution, and process optimization for efficiency.
- Take responsibility for all KPIs, including GMV, customer satisfaction, and operational efficiency, aligning them with short-term and long-term business objectives in collaboration with the management team.
- Develop a team of Account Managers to enable supply growth and partner satisfaction.
- Design and implement business strategies, products, and procedures to improve 3P usability and customer satisfaction, working closely with Product & Engineering.
- Translate strategic goals into actionable plans leveraging the capabilities of our central teams such as Growth, Data, and Revenue.
- Build and manage key partnerships with service providers, ensuring strong relationships that drive mutual success, improve user experience, and grow our product ancillary offerings.
- Oversee marketplace operations, maintaining high standards of quality and efficiency for both our partners and customers.
- Stay informed of local and regional regulations relevant to marketplace development, becoming an industry expert and ensuring compliance in all marketplace activities.
- Manage the financial aspects of the marketplace business unit, focusing on revenue growth, cost efficiency, and overall profitability.
Your Profile:
- 5+ years of experience in managing online marketplaces, e-commerce platforms, or digital products, with a proven record of driving growth and operational efficiency.
- Strong analytical skills with the ability to use data to inform decisions and optimize marketplace performance.
- A deep understanding of customer needs and the ability to deliver exceptional user experiences.
- Excellent communication and negotiation skills, with the ability to manage relationships with internal and external stakeholders effectively.
- Proven experience in leading and developing teams, with a focus on fostering innovation and collaboration.
- Familiarity with the travel, mobility, or automotive sectors is a plus, particularly in the campervan rental market.
- Fluency in English is mandatory.
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