Digital Quality Assurance Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Company Overview

Our client is a leading professional services company that helps clients transform their business, operating and technology models for the digital age.

Responsibilities

We are seeking a Quality Assurance Specialist to work closely with our team to ensure the quality of our content. The ideal candidate will have experience in quality assurance, be fluent in English and Norwegian, and possess strong analytical skills.

Key Responsibilities:

  • Audit decision accuracy and actively review decision accuracy audits to ensure consistency and alignment with internal standards and policies.
  • Manage investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect.
  • Mentor agents on the use of quality tools and systems.
  • Develop process documentation and aggregate feedback about the functionality of quality tools.

Requirements

To succeed in this role, you will need to have:

  • Fluency in English and Norwegian (ideally native).
  • Experience in Quality Analyst role (at least 1 year in BPO environment).
  • Demonstrated capacity for critical thinking, analysis, and attention to detail.
  • Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
  • Technologically savvy - ability to learn, retain and apply large amounts of product, process, policy.

Benefits

We offer a competitive salary, annual bonus, private health insurance, training and development opportunities, relocation allowance, and a pleasant working atmosphere.



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