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Online Support Expert
2 semanas atrás
**Job Description:**
- Solve technical issues related to online marketing platforms in a B2B environment
- Develop solutions to meet client needs and improve existing processes
- Analyze problems using basic coding and diagnosis skills
**Key Responsibilities:**
- Provide exceptional customer service through chat support
- Achieve strong customer satisfaction with a focus on quality and results
**Requirements:**
- Native level of French and good level of English (B2)
- High school degree or bachelor's degree
- Technical support background
- General understanding or interest in online marketing products
**What We Offer:**
- Fixed-term contract for one year with option for renewal
- Working hours: Monday to Friday, 8am to 5pm (40 hours/week)
- 7-10 weeks of training
- Salary conditions: €1040 gross/month + bonus up to €400 gross per quarter (including accommodation) or €1240 gross/month + bonus up to €400 gross per month (without accommodation)
- Additional benefits for international applicants: reimbursement of initial flight costs, pick-up from the airport, annual return ticket, help with paperwork, free Portuguese lessons, cooking classes, sports activities, and social events
