Highly Skilled Russian Language Support Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

We are looking for a highly skilled Russian language support representative to join our team at Buscojobs Portugal.

Company Overview

Our client is a global leader and one of the biggest companies in Portugal. Over the years, they have been recognized as an excellent company to work for and one of the best customer service provider companies, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.

Salary and Benefits

The estimated salary for this role is around 2,500-3,000 EUR per month, depending on experience. Our competitive package also includes meal vouchers, fixed-term renewable employment contract, private health insurance after 6 months of contract signature, airport pick-up and administrative assistance with your registration in Portugal, reimbursement of flight expenses, accommodation in one of our Client's company's shared apartments, free Portuguese lessons, sports activities, and much more.

Job Description

Your mission as a customer support agent is to provide top-notch quality service to customers while working with prestigious worldwide brands.

  • Answer inbound calls and customer inquiries;
  • Provide support and direction to customers and resolve customer service issues in a timely and empathetic manner;
  • Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Fluency in Russian (C2 Level or Native);
  • Good knowledge of English (B2/C1 level);
  • Typing Speed: 25 words per minute;
  • Availability to work in rotating shifts;
  • Good computer skills;
  • Previous experience or contact with clients;
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility.
Becoming Part of Our Team

Buscojobs Portugal offers a dynamic and supportive work environment that fosters growth and development. If you're passionate about delivering exceptional customer experiences and working with diverse cultures, we'd love to hear from you



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