Aviation Customer Liaison Manager

Há 1 mês


Paço de Arcos, Lisboa, Portugal NA - NetJets Aviation Sociedade Unipessoal, Lda. Tempo inteiro

Purpose of the Position

The Owner Services Account Manager will be the primary point of contact between NetJets' customers and our company, providing an exceptional customer experience through prompt, consultative, and personalized interactions.

Key Responsibilities

  1. Manage customer inquiries, new flight reservations, and changes to existing reservations in a timely and efficient manner.
  2. Provide information on airports, restrictions, aircraft performance, and travel documents to ensure a seamless customer experience.
  3. Load flight details into the reservations system to guarantee accurate and up-to-date information for all relevant departments.
  4. Verify flight feasibility and send confirmation to customers in a timely manner.
  5. Ensure passenger data is accurate and up-to-date to prevent issues that may impact NetJets business.
  6. Anticipate and mitigate potential areas of customer discontent or conflict, working with relevant departments to minimize adverse consequences.
  7. Communicate proactively with customers regarding operational issues that may affect their flights or arrangements.
  8. Resolve issues in non-standard, conflict, or complaints situations, actively addressing specific issues to prevent re-occurrence and build upon customer satisfaction.
  9. Act as a backup to Key Account Managers in the absence of Senior Account Managers, managing travel needs for allocated owners.

Requirements

  • University degree preferred with an emphasis on aviation or tourism.
  • Experience in customer-facing or call centre environments.
  • Fluency in written and spoken English, with proficiency in one of the following languages: Russian, German, French, Italian, Dutch, Danish, Norwegian, Finnish, Swedish, Polish, Slovak, Czech, Turkish, Greek.
  • Proficiency in MS Office.

Benefits and Opportunities

As an Owner Services Account Manager with NetJets, you will have the opportunity to work with a global aviation leader, provide exceptional customer service, and be part of a dynamic team.



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