Multifaceted Team Director

3 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro
Overview

Teleperformance Portugal is a leading multinational company providing integrated omnichannel solutions, technology, and high security standards. We are a multicultural team of over 12,000 employees from 111 nationalities, speaking 35 languages.

Salary

The estimated annual salary for this role is €45,000 - €60,000 based on industry standards and the location.

Job Description

Responsibilities:

  • Act with initiative, making things happen and accepting responsibility for results.
  • Provide teams with clear direction, ensuring knowledge among team members to develop a sense of care, achieving excellent results in motivation, inspiration, attendance, and engagement.
  • Support, motivate, and enthusiastically communicate the company's culture and values, developing and coaching each CSR to meet and exceed quality and productivity targets.
  • Measure and improve team productivity, assessing commitment, punctuality, attendance, initiative, capacity to achieve objectives, and relationships with colleagues.
  • Participate actively in continuous improvement processes, proposing innovative methods across the department and company.
  • Evaluate team member performance biannually.
  • Ensure all Teleperformance processes, procedures, and policies are fulfilled, including GDPR, GECSP, Information Security Policies, HR, etc.
Required Skills and Qualifications

Necessary qualifications and skills include:

  • Higher Education Degree (preferable).
  • Fluency in English and Portuguese (C2 level).
  • Experience with Online Marketing (e.g., Google Ads).
  • Sales Skills.
  • Team player with strong problem-solving and conflict management skills.
Benefits

We offer an excellent work opportunity, investment in training and personal development, modern facilities with canteen services, health insurance, free language courses, sport activities, and organized events. Enjoy free healthy meals and contribute to our multicultural environment with diverse perspectives.


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