Customer Success Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Deel Tempo inteiro
Customer Success Manager - Scale & Growth Team

At Deel, we're building a platform that connects companies with talent worldwide. As a Customer Success Manager on our Scale & Growth Team, you'll be the main point of contact for clients throughout their experience cycle. Your goal will be to provide advice on how to structure internal processes to drive growth while using Deel's product adoption and help clients with their remote global workforce.

Key Responsibilities:

  • Project management
  • Working with internal teams to deliver the best customer experience
  • Setting up outreach campaigns for the customer base
  • Preventing and eliminating churn
  • Growing relationships with a larger book of clients and promoting their growth at Deel

Requirements:

  • 1-2+ years of experience in Customer Success
  • Experience in outreach campaigns & automation
  • Used to deal with escalations, or frustrating customers
  • Take good ownership & accountability
  • Fluency in English and German
  • Based within EMEA timezone

Bonus Points:

  • Experience working with clients and team members from multiple countries and across multiple time zones
  • Experience working in a remote team
  • Experience working at a high growth start-up or scale up
  • Fintech or HR tech experience

Total Rewards:

  • Competitive pay and benefits
  • Stock grant opportunities
  • Additional perks and benefits based on employment status and country
  • The flexibility of remote work, including WeWork access where available

At Deel, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.


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