HR Compliance Program Manager

Há 1 mês

Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
Job Description

At Zendesk, we are seeking a highly skilled HR Compliance Program Manager to join our team in Lisbon. As a key member of our HR department, you will be responsible for managing the global compliance oversight program for People and Places (P&P). Your primary focus will be on creating and maintaining compliance schedules, documentation, and roadmaps to effectively operationalize HR compliance activities.

Key Responsibilities:

  • Create, maintain, and improve the HR Compliance Governance Process, with a strong analytical focus on controls, testing, and ongoing monitoring.
  • Be the first and primary point of contact for compliance assessments, audits, and reporting requests, both internal and external.
  • Build a framework including appropriate review and approval steps, to ensure compliance with laws and regulations governing across various federal, state/provincial, and local government agencies.
  • Maintain inventory of HR compliance requirements and RACI model for each requirement; develop roadmap and timelines for compliance activities, including but not limited to audits, reporting, and assessments.
  • Collaborate across multiple teams to document and operationalize new compliance requirements and update them accordingly.
  • Act as primary project manager for compliance activities such as audits, reporting, assessments, and regulatory requirements.
  • Work with internal and external stakeholders to develop and/or enhance existing compliance assessments, templates, and reporting; document activities and provide summaries and relevant recommendations for senior management and other stakeholders, to include regulatory agencies and the Board of Directors, as needed.
  • Coordinate with legal counsel (internal and external) and various internal teams to identify, monitor, analyze, and communicate regulatory changes including templates for policies and standard operating procedures.
  • In partnership with Zendesk legal team, coordinate and drive compliance assessments of regulations and process breakdowns against organizational requirements.

Requirements:

  • Bachelor's degree in Business, HR, or a related field OR equivalent experience.
  • Previous experience in human resources, compliance administration, and/or legal including program management duties.
  • Knowledge and experience working in compliance roles focused in the HR field.
  • Successful experience managing compliance-related projects or programs that require input and action from cross-functional stakeholders.
  • Strong project management skills, ability to manage multiple priorities simultaneously.
  • Experience drafting, reviewing, and finalizing process documents, communications, and project charters.
  • Ability to work cross-functionally, individually, or to lead work among a team.
  • Proven experience working with confidentiality matters and demonstrating a high level of integrity.
  • Strong decision-making skills and ability to influence others.
  • Strong creativity and collaborative skills, and experience working in a matrixed and agile environment and on cross-functional teams.
  • Excellent verbal and written communication skills.
  • Proactive, results-oriented, and self-driven.

About Zendesk

Zendesk is a global company that powers billions of conversations with brands you know and love. We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

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