Product Development Associate

3 semanas atrás


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

In the Product Support Specialist role at Buscojobs Portugal, you will serve as the primary point of contact for our customers, offering exceptional support and service. This role is ideal for individuals who reside in Europe and have a work permit, particularly those residing in Spain, Portugal, or Morocco. If you're eager to kickstart your career in the B2B SaaS space, this is an excellent opportunity to explore various departments within PriceLabs, including Data Science, Sales & Success, Marketing, and more.

This position involves taking ownership of customer issues reported, ensuring timely resolution, and providing prompt and accurate feedback. Key responsibilities include conducting product walkthroughs, researching and diagnosing problems, identifying solutions, and going above and beyond to deliver exceptional customer experiences.

About You:

We seek candidates with empathy and patience, as well as a curiosity-driven approach and strong problem-solving skills. Previous experience in customer support or start-ups is highly valued, along with a solid analytical background and proficiency in verbal and written French. Strong communication and interpersonal skills are also essential, along with experience working with Databases (including SQL queries), Microsoft Excel, PowerPoint, and Zohodesk or similar support software.

Salary: €50,000 - €60,000 per year (dependent on experience)

Benefits:

  • A competitive salary package
  • A dynamic and global team environment
  • Opportunities for professional growth and development

About PriceLabs:

PriceLabs is a revenue management solution provider for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize pricing and revenue management, adapting to changing market trends and occupancy levels. With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.

We are a remote-first organization, accepting work-from-home arrangements as the norm. Our customer base has grown exponentially since 2019, with a team that has expanded threefold. We continue to grow backed by a strong team, committed to delivering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.

We value open communication, empowerment, and a shared focus on customer success. As an equal opportunity employer, we are committed to providing equal opportunity in all aspects of employment, without discrimination based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges.



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