German Speaking Tech Support Expert

Há 7 dias


Lisboa, Lisboa, Portugal Randstad II - Prestação de Serviços, Limitada Tempo inteiro
Job Description

Are you a tech enthusiast with a knack for problem-solving and fluent German? Do you thrive on helping others navigate the digital world? If you're ready to turn your passion into a rewarding career, we have an exciting opportunity for you.

About Us

We are Randstad II - Prestação de Serviços, Limitada, a leading provider of recruitment and staffing services. Our mission is to connect talented individuals with top companies, and we're looking for a skilled German-speaking Tech Support Expert to join our team.

Key Responsibilities:
  • Respond to customer requests via phone, email, chat, social media, and messaging channels.
  • Provide pre-sales information, general inquiries, and in-depth technical support.
  • Maintain a consistent and professional brand voice in all interactions, both private and public.
  • Escalate complex issues to higher support tiers for timely resolution.
  • Collaborate with technicians to resolve help tickets efficiently.
  • Manage an individual ticket queue and follow management direction to ensure timely resolutions.
  • Work flexible hours, including evenings, weekends, and holidays, to meet customer needs.
  • Review and provide feedback on help content to enhance user understanding.
Requirements

To succeed in this role, you will need to possess the following skills and qualifications:

Required Skills and Qualifications:
  • Proficient in German and English, both oral and written (essential).
  • Previous experience in a call center environment (preferred).
  • High school diploma or equivalent; higher education degree (a plus).
  • Knowledge of technical troubleshooting methods (a bonus).
  • Strong ability to diagnose and resolve technical issues.
  • Excellent verbal and written communication skills.
  • A passion for providing exceptional customer service.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer

In return for your hard work and dedication, we offer a competitive compensation package, including:

  • Base salary of €1100/month.
  • Complexity Bonus of €135/month.
  • Performance bonus up to €120/month.
  • Flexible Schedule: Monday to Friday – 08:00 AM to 08:00 PM (Rotational), Saturday and Sunday – 08:00 AM to 05:00 PM.
  • Days Off: 2 rotational days per week.
  • Growth Opportunities: Opportunity to enhance your technical skills and advance your career.


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