German Speaking Tech Support Expert
Há 7 dias
Are you a tech enthusiast with a knack for problem-solving and fluent German? Do you thrive on helping others navigate the digital world? If you're ready to turn your passion into a rewarding career, we have an exciting opportunity for you.
About UsWe are Randstad II - Prestação de Serviços, Limitada, a leading provider of recruitment and staffing services. Our mission is to connect talented individuals with top companies, and we're looking for a skilled German-speaking Tech Support Expert to join our team.
Key Responsibilities:- Respond to customer requests via phone, email, chat, social media, and messaging channels.
- Provide pre-sales information, general inquiries, and in-depth technical support.
- Maintain a consistent and professional brand voice in all interactions, both private and public.
- Escalate complex issues to higher support tiers for timely resolution.
- Collaborate with technicians to resolve help tickets efficiently.
- Manage an individual ticket queue and follow management direction to ensure timely resolutions.
- Work flexible hours, including evenings, weekends, and holidays, to meet customer needs.
- Review and provide feedback on help content to enhance user understanding.
To succeed in this role, you will need to possess the following skills and qualifications:
Required Skills and Qualifications:- Proficient in German and English, both oral and written (essential).
- Previous experience in a call center environment (preferred).
- High school diploma or equivalent; higher education degree (a plus).
- Knowledge of technical troubleshooting methods (a bonus).
- Strong ability to diagnose and resolve technical issues.
- Excellent verbal and written communication skills.
- A passion for providing exceptional customer service.
- Ability to work in a fast-paced environment and adapt to changing priorities.
In return for your hard work and dedication, we offer a competitive compensation package, including:
- Base salary of €1100/month.
- Complexity Bonus of €135/month.
- Performance bonus up to €120/month.
- Flexible Schedule: Monday to Friday – 08:00 AM to 08:00 PM (Rotational), Saturday and Sunday – 08:00 AM to 05:00 PM.
- Days Off: 2 rotational days per week.
- Growth Opportunities: Opportunity to enhance your technical skills and advance your career.
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