Support Expert for German-Speaking Clients

Há 7 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

We are seeking a highly motivated and detail-oriented Customer Solutions Expert to join our team at GrabJobs. In this role, you will be responsible for providing top-notch support to German-speaking clients, working closely with the support team to efficiently answer customer inquiries and resolve issues.

You will also have the opportunity to collaborate with product management and engineering teams to stay up-to-date on the latest features and develop your technical skills. To succeed in this role, you will need fluency in German and English, at least one year of experience in a customer-facing role, excellent interpersonal and communication skills, and the ability to multitask and manage several customer conversations simultaneously.

Familiarity with email systems, CRM tools, and helpdesk platforms like Intercom, Freshdesk, or Zendesk is an advantage. We offer a dynamic work environment, a competitive salary package with excellent benefits, and numerous opportunities for personal and professional growth with internal and external training.

Job Description:

The ideal candidate will have:

  • Fluency in German and English
  • At least one year of experience in a customer-facing role
  • Excellent interpersonal and communication skills
  • Able to multitask and manage several customer conversations simultaneously


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