Multichannel Service Ambassador

3 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
About EDP

As a global energy group, we're committed to leading the energy transition and achieving a net-zero carbon footprint by 2030. With over 45 years of experience, we've established a strong presence in around 30 markets, with a focus on renewable energies.

Our Role in Society

We strive to make a positive impact on our communities and the environment. Our vision is to create new energy for the planet, and we believe that every individual brings unique characteristics and experiences to help us achieve this goal.

Job Description

We're seeking an ambitious Multichannel Service Ambassador to join our team. In this role, you'll be responsible for providing exceptional customer service across various channels, including phone, email, website, and social media.

Your primary duties will include:

  • Providing clear and accurate information about schedules, exhibitions, events, educational activities, ticketing, and more.
  • Promptly responding to questions, information requests, complaints, and visitor feedback, ensuring effective resolution within stipulated deadlines.
  • Multichannel Communication Management: Keeping the museum's website information updated, coordinating with the communication team to ensure quality and accessibility of provided information.
  • Ensuring received emails are responded to promptly and that all information or support requests are adequately handled.
  • Celebrating Events: Coordinate phone service, ensuring that calls are answered, and information is recorded and forwarded to relevant areas when necessary.

In addition, you'll collaborate with internal teams, such as ticketing, exhibitions, logistics, and marketing, to ensure that all information provided to visitors is up-to-date and correct. You'll also participate in regular meetings with the management team to report on customer service performance and suggest process improvements.

Requirements

To excel in this role, you'll need:

  • A Bachelor's or Master's degree in Languages, Communications Sciences, Education Sciences, or another area provided you have relevant experience for the function.
  • The contact experience with the museum is always positive, regardless of the channel used.
  • Excellent verbal and written communication skills.
  • Oral and written knowledge of Portuguese and English.
  • Experience in customer service, preferably in cultural or tourist environments.
  • Ability to manage multiple communication channels simultaneously.
  • Problem-solving and complaint management skills.


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